The Pretty Hideaway rents space upstairs INSIDE Studio 51, which is located in downtown Oviedo, FL.
51 Graham Ave
Oviedo, Florida 32765
*Since we are small, we devote the majority of our time to treating clients. Therefore, we are not always able to immediately answer the phone. Our solution... online booking. It really is pretty simple. Just click on the phrase "Book 24/7" in the navigation bar or you may reserve an appointment on our facebook page, which some people find is easier... If you need to speak to us by all means give us a call. If you do get our voice mail, PLEASE leave us a detailed message and we will return your call in 24 hours or less. If you don't leave us a message, We won't know you called!
Customer service and client satisfaction are of the utmost importance to the Pretty Hideaway. We do everything we can to ensure our clients are happy and satisfied. We will always allow you to return any product even if it has been opened as long as there is at least half a jar/container left. Reasons for a return should be; some sort of allergic reaction to the product. However, in most cases we will take a product back even if a client dislikes the way it feels or how it smells. That type of return should be done within the first week of using the product.
Please keep in mind when it comes to acne you really need to use a product for several months before we can determine if it is effective. We will not return a product if your skin isn't perfectly clear from using it. Sometimes we may have to try several products to find the right one that works for your skin. Some of the manufacturers we purchase from will reimburse us for returned product and some will not. Regardless we will always give you credit (not a cash refund) or switch the product out for a different one.
We do not provide cash refunds or refund credit cards for facial treatments, packages, gift certificates, or any other type of service offered after 30 days of the purchase date. We will provide you with credit that you can use toward product or another treatment or we will allow you to transfer your credit to another individual if you are unable to use it.
Thank you for your cooperation and please remember the lines of communication are always open with us. We encourage our clients to talk to us about what is working and what is not so that we can determine the best course of action to take regarding future treatments and products. Your skin and your satisfaction are our number one priority.
The Pretty Hideaway is in Oviedo, Florida at Studio 51
We require a 24 hour cancellation policy. If you are using a deal voucher such as Living Social or Groupon your voucher will be forfeited for any no show or last minute cancellations.
There will be a $25 re-booking fee for no shows or missed appointments. The only exception to this policy is if you become ill. In that case please give us as much notice as possible. We will not accept a client that is sick or has a cold sore outbreak. It is our policy to minimize risk of infection. You will not be charged for the appointment if you have to cancel under this circumstance. If you arrive to an appointment and you are sick, you will be asked to reschedule.